Terms & Conditions

Acceptance Of Terms
These terms and conditions govern all supply of goods and services ("products") by Sarah Taylor Trading as B.Suite Skin & Beauty to you, the purchaser of goods and services from us, including your use of the website at www.bsuite.co.nz. They are effective from 18^th October 2021 and will replace all earlier Sarah Taylor Trading as B.Suite Skin & Beauty terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
To make a purchase from our online shop you must be 18 years of age or over.
Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and Supply
All orders are subject to the availability of those products or services. If for any reason a product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and Delivery Charges
Prices for goods and services stated on our website are exclusive of any applicable delivery charges.
We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.
We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing
All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.
An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options
We accept the following credit cards: Visa, MasterCard and American Express

Credit Card Security
All payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.
Click here to for PayPal's terms.

Shipping and Delivery
We have a general nationwide shipping cost of $7.50. Any spend greater than $ 100.00 will be eligible for free shipping.
Where all products in your order are "in stock" we will process your order within 24 hours.

Tracking Notifications
When we've processed your order you will receive an email with the tracking number and courier information so you can track your order from our warehouse to your delivery address.

Order Cancellations
You're welcome to cancel an order after it has been placed, providing it hasn't already been processed for delivery. Once an order has been picked up by the courier, we can't recall it. You're welcome to return it to us for a refund/exchange once it arrives providing the items are in brand new condition.

Damages and Missing Parcels
If your order arrives damaged, or your order has been marked as "delivered" by the courier company but has not arrived, you must contact us within 7 days to so we can lodge an investigation.
For Auckland deliveries, you'll usually receive your order the next business day. For orders to the rest of the North Island you should also receive them the next business day, however there is a chance of a delay due to courier network problems.
Target delivery times are based on orders paid in full via credit card and for orders where all items in the order are in stock. Orders paid for by bank deposit will be processed and dispatched upon receipt of payment.
Saturday deliveries and same day deliveries are not available sorry.

Returns
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

How do I return an item?
Please contact us first so we can authorise the return and provide you with instructions. Please do not return products without contacting us for approval first.

What happens if a product in my order is damaged?
If a product turns up damaged, let us know and we'll decide on the best way to handle it.

What happens if my order is incorrect?
We will send out the correct product immediately and pay your return shipping costs for the incorrect item.

Who pays the return delivery costs?
If the return is a result of our error (for example, we sent you the wrong product or the product is damaged), we'll pay the return shipping cost.

Can I return a product which has been opened or used?
No, sorry. We can only accept returns for products which are in brand new, unopened and unused condition.

Responsibility for Returns
Returned goods are the responsibility of the customer until they have been received by B.Suite in the same condition they were sent. The customer is responsible for tracking the return and any damages that happen while in transit. B.Suite cannot accept returns on new/unused items that arrive damaged while in transit.

Refunds
If a refund is required and approved, we'll process it within 24 hours of the item being returned.

Liability Limitation
Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of an employee of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above are liable or have to pay you for anything else in connection with or resulting from anything we do or do not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable Law and Jurisdiction
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

Privacy Policy and Confidentiality
Unless you opt to receive messages from us we will not contact you again in the future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.bsuite.co.nz
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.